01About these terms
These Terms and Conditions govern your use of phoneprime.online (the "Website") and any services provided by PHONEPRIME ("we", "us", "our"). If you do not agree with these terms, please do not use the Website or our services. You must be at least 18 years old to use our services.
02Our services
PHONEPRIME provides phone upgrade quotes, solutions and information to customers in the United Kingdom. Our services include:
- Phone upgrade quotes and eligibility guidance.
- Handset and plan comparisons based on your needs.
- Information on contracts, SIM-only options and trade-ins.
- Guidance on device setup and data transfer.
Our services are delivered mainly by telephone. We may change, suspend or withdraw any part of our services at any time.
03Independence
PHONEPRIME is an independent service. We are not affiliated with, endorsed by or acting as an agent of any mobile network, handset manufacturer or retailer.
Any trademarks, product names or brand names mentioned on the Website or during calls belong to their respective owners and are used for identification purposes only.
04Quotes & information
- Quotes are provided free of charge, for guidance only, and do not constitute an offer of credit or a binding contract.
- Prices, availability and plan features are set by third-party providers and may change without notice.
- Any agreement you enter into for a handset or airtime plan is between you and the relevant provider and is subject to their terms, eligibility criteria and credit checks.
- While we take care to keep information accurate and up to date, we cannot guarantee that all content is complete or current at all times.
05Your responsibilities
When using our services you agree to:
- Provide accurate and honest information so we can give suitable guidance.
- Make your own final decision about any upgrade, purchase or contract.
- Review the terms of any provider before entering into an agreement.
- Treat our advisors with courtesy and respect.
06Website use
You may use the Website for lawful, personal purposes only. You must not:
- Attempt to gain unauthorised access to the Website, its servers or any connected systems.
- Introduce viruses, malicious code or other harmful material.
- Copy, scrape or reproduce content for commercial purposes without written permission.
- Use the Website in any way that breaches applicable laws or regulations.
07Intellectual property
All content on the Website, including text, graphics, logos, icons and design, is owned by or licensed to PHONEPRIME and is protected by UK and international copyright and trademark laws. You may view and print pages for personal use, but you may not modify, distribute or republish any content without our prior written consent.
08Third-party links
The Website may contain links to third-party websites for your convenience. We have no control over their content or practices and accept no responsibility for them. Visiting linked sites is at your own risk.
09Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
Subject to this, PHONEPRIME will not be liable for any indirect or consequential loss, or for any loss arising from decisions you make based on information or quotes provided, or from the products, services or terms of third-party providers. Your statutory rights as a consumer are not affected.
10Privacy
Our use of your personal data is explained in our Privacy Policy. Information about refunds and cancellations can be found in our Refund Policy.
11Changes to these terms
We may revise these Terms and Conditions at any time by updating this page. The updated date at the top shows when changes were last made. Continued use of the Website after changes are posted means you accept the revised terms.
12Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.
13Contact us
If you have any questions about these Terms and Conditions, please contact us: